RETURNS

Bev Cosmetics will comply with Australian Consumer Law.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will replace/refund items if they are defective or damaged. Unfortunately a change of mind isn’t valid for a refund.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your card, within 7 Business days.

Shipping

To return your product, you should mail it to: 

PO BOX 6077

Melbourne VIC 3004

Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping a package over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item/s.

To arrange a refund or exchange, or for any other query please email us at bev@bevcosmetics.com.au

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at bev@bevcosmetics.com.au.